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Frequently Asked Questions
What metals do we use?
We cast:
- gold - any color and Karat. 10, 14 and 18 Karat, yellow and white are standard. We may require a down payment for non-standard gold parts.
- sterling and .925 tarnish resistant silver.
- bronze alloyed with 5% silver
- we will be happy to discuss other metal possibilities with the customer to meet their requirements
How are orders shipped?
Orders are shipped from the US Virgin Islands via:
- USPS, priority or express mail.
- DHL overnight.
- Other carriers upon request at a higher cost.
How do I contact you if I have a question?
Our Customer Service Department
is always happy to answer your questions by email, fax or phone,
see the About Us page.
What
is the product warranty?
See our Warranty
page.
Where is the jewelry made?
Taylor Casting Technology is located in the US Virgin Islands, all parts are cast here and can be identified as made in the USA.
How do I return or exchange products?
Contact our Customer Service
department before shipping your product back. See our About
Us page.
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